return policy
We’re deeply sorry the product did not work out for you.
Stock Items
Stock items can be returned within 30 days from the date of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. Your refund will be issued after we receive your items, and will be issued via your original payment method within 2 business days of receipt. Tracking and insurance are highly encouraged on returned parcels.
We will accept the following:
- LetterInk Guide
Seasonal Items
All seasonal items can be returned within 30 days or by the “Return by Date,” whichever comes first. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. Your refund will be issued after we receive your items, and will be issued via your original payment method within 2 business days of receipt. Tracking and insurance are highly encouraged on returned parcels.
We will accept the following:
- Floral Antlers Christmas Card (Return by Date: Must be postmarked by December 1st)
Custom Items
As all custom products are made to order, we do not accept returns. All custom orders are considered final sale. (Unfortunately, we do not refund orders for buyer’s remorse.)
In the event that your order was misprinted/damaged/defective, these items may be returned within 30 days from the date of delivery. We’ll work with you to find the best resolution.
To start a return, send your request to orders@zdk.sco.mybluehost.me.
